Customer Service
Lifelong Learning is a State of Mind!
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On Site Training
Bring our expertise into your business environment, anywhere in the world! On site settings provide people with a perfect forum in which to learn skills. It allows them the time it takes to mentally "get into " the topic ... lets them get their questions answered on the spot ... and gives them the opportunity to try new skills under the watchful eyes of experts.
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Testimonials
“Hal Huhn's Management & Leadership workshop was extremely motivational. Almost immediately we saw changes in our Management group.”
-Barbara Ramnath, Human Resources Manager, Clariant Inc., Masterbatches Div. Mississauga, Ontario, Canada
Instructor: "Handsome" Hal Huhn
Customer Service - 300 Series
"Customer service is the lifeblood of any organization. Everything flows from it and nourished by it. Customer service is not a department, it is an attitude." Customer service is delivered through people skills. This is a one day seminar.
Series Curriculum:
- Synergy, Teamwork, and Service Excellence
- A Brief Recap of Service Management
- Cycles of Service
- The Service Triangle
- Profit, Salaries and Organization's Effectiveness
- The Concept of Emotional Labour
- Customer Service and Internal Service
- Developing the Service Strategy
- Developing Service People
- Building a Service System
Contact Us to register, for more details, or if you have any questions about this Series.