Telephone Etiquette
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Testimonials
“Hal Huhn's Management & Leadership workshop was extremely motivational. Almost immediately we saw changes in our Management group.”
-Barbara Ramnath, Human Resources Manager, Clariant Inc., Masterbatches Div. Mississauga, Ontario, Canada
Instructor: "Handsome" Hal Huhn
Telephone Etiquette - 800 Series
This is a one day seminar.
Series Curriculum :
- Definition & Understanding of Telephone Customer Service
- Communication Techniques for effective Telephone Customer Service
- Delivering Customer Service over the Telephone
- Customer Service and Quality
- Customer Service and Profits / Salaries
- Using the Funny Side in Customer Service
- Summary
- Plans for putting Theories into Action
Contact Us to register, for more details, or if you have any questions about this Series.