H.E. Huhn Training Servicesi Coaching of Adults. Specialists in Education & Training of Adults

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Training:

Sales 

People Management

Leadership 

Supervision

Customer Service

Train the Trainer

On-site Workshops

People & Anger

Negotiation

Coaching: Sales, Supervisor, Leadership

Humour at Work

George Brown College

Centennial College

Clients that have taken advantage of our workshops

Series 1200

Supervisor / Leader Workshop

Outline of this Workshop  

1.     Definition & Understanding of Managing and Leading People

Why Study Management & Leadership?  

Managing for Results

Three Main Reasons:

•to predict & understand organizational events

•adopt a more accurate theories of reality

•to control organizational events more effectively

Changing Workforce

•technology

•knowledge

•attitudes

Multidisciplinary

•Psychology

•Sociology

•Anthropology

•Political Science

•Economics

•Industrial Engineering  

2. Dare to be a “Leader”

From Manager to Leader

Leaders

•have a vision

–and rally others around that vision

•establish corporate values

•emphasize corporate ethics

•do not fear change

–but embrace change

–create change  

Manager

–manage things

–do things right

–seek stability

–seek predictability

–internally focused

–work within the firm

•Leader

–lead people

–do the right thing

–seek flexibility

–welcome change

–externally oriented

–co-ordinate the whole system  

3.     Communication techniques for effective Manager, Supervisors, and Leaders:

·        Communication: Its not all talk

·        Voice

·        Non Verbal communication techniques

·        Kinesics

·        Proxemics

·        Paralanguage

·        Image

4. Behaviour Leadership  

Behaviour

        •Motivation

•Ability

•Role perception

•Situational Contingencies

Motivation

•The internal forces that affect the direction, intensity, and persistence of a person’s voluntary choice of behaviour.  

5. Foundations of Employee Motivation

·        Employees’ needs (Maslow)

·        Rewards

·        Job Design  

6. Individual Behaviour in Organizations

·        Perception

·        The Perceptual Process

·        Stereotyping

·        Self-efficacy

·        Perceptual errors

·        Types of Emotions in the Workplace:

·        Cognitive Dissonance.

·        Job Satisfaction

·        Emotional Labour  

7. Managerial Skills and Functions.  

                  Skills

§         Technical

§         Human Relations

§         Conceptual  

Functions

·        Planning

·        Organizing

·        Directing

·        Controlling  

            8. Handling and Eliminating Conflict